Refund Policy – Initial reservations can be canceled without penalty if done within 24 hours of making the reservation. Full refunds are issued for any reason (minus a $10 admin fee per canceled boat) until 7 days before your scheduled departure. If a trip is canceled within 7 days, a gift certificate will be issued. This certificate expires two years from the date of issue. No refunds or credits are allowed within 24 hours of departure or after check-in (this includes ending your trip early for any reason). We strongly recommend holding off on a reservation until your group is 100% ready and/or purchasing travel insurance.
Weather Policy – Full refunds are offered for day trips if a severe weather watch or warning is issued by the NWS and is scheduled to occur anytime between 8am and 3pm on the day of your trip (this is not an automatic cancellation, we’ll still put you out if waiting out the weather doesn’t concern you). This does not apply to overnight groups as this is a wilderness environment and campers are expected to be prepared for inclement weather while camping on the river. In cases of high water (>4′ deep), all trips will be cancelled automatically due to a lack of campsites. Full refunds will be issued on original form of payment.
Refunds are not based on weather forecasts and will only be issued on the day of the trip. We do not cancel for small storms and rain! If you’re afraid of less than ideal weather, do not make a reservation until you have a reliable forecast. In all seriousness, we do not take kindly to people that call because their weather app says it’s gonna storm in three days. If high water or severe weather is predicted during your trip, we’ll keep you updated via email and SMS.