The fine print on refund and warranty policies is annoying, so we're getting rid of it.
Who wants to think about deadlines and whether or not you can get your money back, or what happens if the company really really sucks? Not me. And on our side, having various timelines and outstanding credits makes accounting more complicated than it really needs to be.
As such, we're simplifying! Starting with the 2011 canoe and kayak rental season, our full refund, no questions asked policy now takes effect from the minute you make your reservation right up until 2 days before your reservation (it used to be 14 days prior). Within 48 hours, you're committed.
"But the weather!" We've also made a small change here too. No sense in forcing people to come out in a downpour (even if it's only just rain) so we've made weather cancellations a little more flexible. Some people love the rain, some people don't. If you do, GREAT! We'll keep putting people out. If you don't, stay home. We'll send out a refund and hope to see you another day.
Ideally, this makes life a little easier for everyone involved, and that's really what it's all about.
